PT
Peter T

1 reviews | Active since Mar 2009

24 Dec 2021, 01:18

******* debit order mandates!

I have had a debit order of the 25th of the month with WesBank since I signed up with them, suddenly this month they debit me on the 15th! I protested and they simply ignored me! Today on the 24th of the same month they have debited my account again! Twice on the same month for the same car installment! Spoiling my December and ensuring that me and my family have a miserable penniless Christmas! They treat customers like trash and it's despicable! These autocrats! I have had car financing several times but WesBank is the worst of them all! I want my money back now!

0
Replies (2)
WesBank
WesBank's reply24 Dec 2021, 07:28
Official
Dear Peter T, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution

Best regards,

WesBank
WesBank's reply24 Dec 2021, 07:29
Official
Dear Peter T, 

Your reference number is CRSCDEB8.  Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.

Regards,
Zabonize Hogins 
***

Best regards,