1 reviews | Active since Oct 2011
******* Debit
So called in to Wesbank to let them know my account was not debited in June. Arranged for a double debit (3600.00) on 25.07.2015... Happiness<br> <br> On 24.07.2015 got a call from the call center informing me that they will double debit (3600.00) on Monday (27.07.2015). So I confirmed... Happiness<br> <br> But what actually happened: -<br> <br> 25.07.2015 1,743.67 UNAUTHORIZED DEBIT<br> 27.07.2015 3,601.34 AUTHORIZED DEBIT<br> 28.07.2015 3,601.34 UNAUTHORIZED DEBIT<br> <br> So TWO DOUBLE DEBITS and another 1743 because someone was a bit more ****ed up than the rest.<br> <br> I called in on the 29.07.2015, and i was told that i need to proof the debits were done... like WHAT THE ****. So i mailed a statement. Promised that the money will be in my account within 48 hours. I called in everyday.<br> <br> Dealt with the following **** ups: -<br> <br> Bongani<br> Mohammed<br> Thembi<br> Nedia (who actually claimed she was helping)<br> About 3 others who just heard me out and transferred me the the ass's above.<br> <br> I WANT MY ****EN MONEY ASSHOLES. ITS NOW 144 hours. SIX DAYS AND STILL NO VALID RESPONSE!!!<br> <br> MY NEXT STEP IS TO WALK INTO A BRANCH AND **** UP THE FIRST CONSULTANT THAT ****S AROUND AGAIN<br> <br>
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
We acknowledge the negligence that is apparent and have taken corrective action by refunding the surplus debits whilst simultaneously reimbursing any charges that were incurred.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
We acknowledge the negligence that is apparent and have taken corrective action by refunding the surplus debits whilst simultaneously reimbursing any charges that were incurred.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank