1 reviews | Active since Aug 2014

13 Oct 2016, 11:57

******* activity from Wesbank Employee's

<p>I am very concerned with the ethics shown by some of wesbank staff. </p> <p>On 29 September 2016, one of your employees took it upon themselves (WITHOUT MY CONSENT) to download statements from RMB Private Bank Cheque Account Dating back to February 2016. I discovered this after realizing my bank balance diminished considerably. I querried this with my Private Banker who told me i was charged amounts in excess of R600 for requesting detailed statements. However, upon investigation it was revealed that such statements were never requested by me and were in fact drawn by a Wesbank/FNB employee. I find this to be completely unetheical and in breach of serious offences. To this day, I haven't been refunded for service fee's and i have been given the run around. I now wish to pursue this the legal route.</p>

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Replies (1)
WesBank
WesBank's reply14 Oct 2016, 14:27
Official

Good day,

We thank you for affording us the opportunity to investigate this matter. Please accept our sincere apology for the frustration created. The refund has been paid to your bank account. This has been addressed with the respective management in order to prevent a re-occurrence.

We trust our efforts have restored your faith in WesBank.

Regards,

WesBank