RV
Rikus V
1 reviews | Active since Dec 2014
01 Jun 2015, 08:58
Ignoring a request.
On wednesday last week, i ran into some financial trouble where i realised i won't be able to make my car payment. So i logged into my wesbank profile and submitted the request fot he debit order to not go off this month but to rather split over the next two months. I received a ref. nr: 106206. So this morning i wake up and the debit order has gone off. NO RESPONSE FROM YOU GUYS TO DATE. SO i just want to thank you for making sure my family won't have food on the table this month, cause no-one at wesbank seems to care about their work or even just have the decency to respond. Im utterly disgusted with the way this was handled. Def the last time i will finance anything through you guys. *** SERVICE of note.
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WesBank's replyOfficial
01 Jun 2015, 12:34Hello rikusvorster1983,
Thank you for bringing this matter to our attention.
We have not been successful in making telephonic contact with you to advise that your request was not received in time to prevent the debit order from getting processed. The magtape on a debit requires 5 to 7 working days before any amendments can be successfully captured. As a service driven organisation, WesBank goes to great lengths to support our valued customers through periods of adversity. This is however only possible when you are both willing and able to commit to the conditions of a short terms and conclusive arrangement, which we will gladly accept as a gesture of goodwill. It is never our intentions to worsen your plight however the change to your personal circumstance does not however entitle you to unilateral reprieve if we cannot come to an amicable understanding.
An email has been sent to you, to which you can reply, and we will gladly assist you. We trust that this is in order and assure you of our best intentions.
Regards,
WesBank
Thank you for bringing this matter to our attention.
We have not been successful in making telephonic contact with you to advise that your request was not received in time to prevent the debit order from getting processed. The magtape on a debit requires 5 to 7 working days before any amendments can be successfully captured. As a service driven organisation, WesBank goes to great lengths to support our valued customers through periods of adversity. This is however only possible when you are both willing and able to commit to the conditions of a short terms and conclusive arrangement, which we will gladly accept as a gesture of goodwill. It is never our intentions to worsen your plight however the change to your personal circumstance does not however entitle you to unilateral reprieve if we cannot come to an amicable understanding.
An email has been sent to you, to which you can reply, and we will gladly assist you. We trust that this is in order and assure you of our best intentions.
Regards,
WesBank
Best regards,
WesBank's reply01 Jun 2015, 12:34
Official
Hello rikusvorster1983,
Thank you for bringing this matter to our attention.
We have not been successful in making telephonic contact with you to advise that your request was not received in time to prevent the debit order from getting processed. The magtape on a debit requires 5 to 7 working days before any amendments can be successfully captured. As a service driven organisation, WesBank goes to great lengths to support our valued customers through periods of adversity. This is however only possible when you are both willing and able to commit to the conditions of a short terms and conclusive arrangement, which we will gladly accept as a gesture of goodwill. It is never our intentions to worsen your plight however the change to your personal circumstance does not however entitle you to unilateral reprieve if we cannot come to an amicable understanding.
An email has been sent to you, to which you can reply, and we will gladly assist you. We trust that this is in order and assure you of our best intentions.
Regards,
WesBank
Thank you for bringing this matter to our attention.
We have not been successful in making telephonic contact with you to advise that your request was not received in time to prevent the debit order from getting processed. The magtape on a debit requires 5 to 7 working days before any amendments can be successfully captured. As a service driven organisation, WesBank goes to great lengths to support our valued customers through periods of adversity. This is however only possible when you are both willing and able to commit to the conditions of a short terms and conclusive arrangement, which we will gladly accept as a gesture of goodwill. It is never our intentions to worsen your plight however the change to your personal circumstance does not however entitle you to unilateral reprieve if we cannot come to an amicable understanding.
An email has been sent to you, to which you can reply, and we will gladly assist you. We trust that this is in order and assure you of our best intentions.
Regards,
WesBank
Best regards,