Ignored by Wesbank agent for over 2 days. No communication!

The biggest joke i have ever seen. My mom was approved for finance and uploaded all her documents through the online portal just to receive a mail that some of the documents were not received. After a bunch of back and forth mails the contract for her finance finally came. Problem being is the finance contract and terms she specified did not match. With the contract being time sensitive she was met with hours waiting on a call centre and the direct number given for the agent who helped her also sent her to a call centre. Head office did not want to help, facebook messages did not help and no communication regarding the amendments to the contract in over 2 days. Now this will be picked up and once again "Escelated to the relevant department" and more days and time will have passed before anything is achieved. WESBANK and FNB have totally given up on their clients.