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lindibtg L

1 reviews | Active since Jan 2017

06 Dec 2018, 10:10

If you want a bad credit rating make use of WESBAN****

This has been going on now for a year +

I bought a bmw through bmw finance and traded in my VW beetle financed through Wesbank. BMW was supposed to settle my account and I even got a paid up letter from you guys.

In 2017 I did a credit check and realized I still have a Wesbank account? I contacted Wesbank and even though I got a paid up letter in 2015, stating my account is paid in full, I still owed R4000 and something…… I paid it immediately, although I wasn’t aware of this amount and no one contacted me for 2 years to say I owe R4000 and something.

This year, 2018, I contacted Wesbank to remove this issue from my records, as it wasn’t my fault in the 1st place but until now, still affecting my credit record……

I tried to get approval for finance through VW financial services about 2 months ago but was denied. I then contacted VW and they apologized and approved me at a 9 point something interest rate. Yesterday I app**** for finance again and again it wasn’t approved, meaning I have to contact VW again to sort this out.

I will never recommend Wesbank to anyone as they are *********** and did not do what was expected of them and now im sitting with the mess I didnt create

0
Replies (1)
WesBank
WesBank's reply06 Dec 2018, 11:10
Official
Dear Lindi Beetge, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
I will personally be in touch with you to resolve this matter.

Your reference number is CRS85F08.

Regards,
Clara 
WesBank Service Resolution