AA
Abdul A

1 reviews | Active since May 2019

21 Feb 2020, 15:31

If you looking for a terrible experience, Try Wesbank

In life we all heard the statement, "Don't kick a dog whiles its down". Unfortunately Wesbank employees seem to do just that. We are in the process of getting our vehicle repossessed. As both my wife and I were retrenched. we faltered on payments, however we now are trying to negotiate with Wesbank to assist us, and just hear how we are trying to save the vehicle and start paying going forward. And the Wesbank employee (Johan Heydenrych) was not willing to assist or listen to my wife, he was so rude and belittled her, making her feel really worthless, demanding the vehicle. I am sorry to say, when we are in a better position, we will NEVER EVER use the services of WESBANK ever again. I would like if a better understanding, qualified senior employee can contact me on email: ***

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Replies (1)
WesBank
WesBank's reply24 Feb 2020, 11:57
Official
Dear Abdul,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution