If I could swear. I would say the F word. That's how ****ed I am with Wesbank and Direct Axis

I've never been this disappointed. A disgusting attitude at the highest. I took a loan with Wesbank under the impression that they are the head of the loan via Direct Axis. My account and FNB App shows the loan as under Wesbank. I settled and closed my account in December 2021. To my surprise I'm debited January 2022. Account not closed. I made a huge lump some on the account before settling it, then requested a settlement letter. Which I paid. Now they tell me I need to provide proof of Payment for the lump some I deposited. So when a client pays their debts up front Wesbank and Direct Axis requires proof of payment? Even after I've settled the account and sent the correct proof of payment sir settlement.

Loans can be a ****. It's easy to take and try settling them. Financial providers will send you to hell before they pay. Next thing Wesbank give me cabbage of how they can't access records of Direct Axis when my loan states its with Wesbank. So help me Lord.