AP
Atish P
1 reviews | Active since Jun 2021
13 Aug 2021, 14:03
IF BAD SERVICE WAS A PERSON.
i am so desperate that i have to resort to posting online for help, its been over 3 months since i have raised concerns about a double charge for a service plan and it has been stories ever since. i have reached a point that i wish to stop my debit order so that someone can try and assist, but i am in advance so it will not help at all. the consultants i speak to promise to escalate and get someone to call me back but alas, not a single call back or response in 3 months. i have wasted so much of airtime and explained my plights to dozens of agents. how long does it take to reverse an over charge. WESBANK PLEASE HELP....
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
13 Aug 2021, 15:38Dear Atish P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply13 Aug 2021, 15:38
Official
Dear Atish P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution