SM
Sibusiso M
1 reviews | Active since Oct 2012
14 Aug 2015, 16:57
I won't follow u around for me to give u my money
You have the nerve to send me a letter of demand but you fall to email a simple email. I went to bank to enquire about settling the balloon payment of my call, they tell me to call the call centre, I did, and two weeks later, I still have not received the application forms.<br> Today again I went and to the bank again and was told to call the call centre again, I did, again... Only to be addressed by an uneducated simple girl. GO TO YOUR RECORDS AND LISTEN TO THAT CONVERSATION.<br> SHE TOO **** AND SAID SHE WOULD EMAIL THE APPLICATION FROM... I AM STILL WAITING.
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WesBank's replyOfficial
19 Aug 2015, 11:34Hello Mtswene,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
According to our records, we have not been able to communicate with you to follow up in terms of the enquiry as our calls are not answered whilst the refinance department is a call centre primarily. Direct contact has been established nevertheless and you may liaise with the designated correspondent for any future queries relating hereto.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
According to our records, we have not been able to communicate with you to follow up in terms of the enquiry as our calls are not answered whilst the refinance department is a call centre primarily. Direct contact has been established nevertheless and you may liaise with the designated correspondent for any future queries relating hereto.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply19 Aug 2015, 11:34
Official
Hello Mtswene,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
According to our records, we have not been able to communicate with you to follow up in terms of the enquiry as our calls are not answered whilst the refinance department is a call centre primarily. Direct contact has been established nevertheless and you may liaise with the designated correspondent for any future queries relating hereto.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
According to our records, we have not been able to communicate with you to follow up in terms of the enquiry as our calls are not answered whilst the refinance department is a call centre primarily. Direct contact has been established nevertheless and you may liaise with the designated correspondent for any future queries relating hereto.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank