I was sold a used vehicle that was involved in an accident as a new vehicle and that is how Wesbank has responded, out of greed they are siding with Jaguar Land Rover Polokwane instead of investigating the matter thoroughly. The vehicle will be the eviden

Good day Mr. Ramoshaba, Thank you for your patience and for giving us the opportunity to investigate your complaint. By signing the delivery receipt, you confirmed to the Bank that you have taken delivery of the vehicle on our behalf of the Bank and that you are satisfied with the vehicle. Furthermore, you signed an agreement with the bank for the purchase of this vehicle and based on your confirmation of delivery and the conclusion of the instalment sale agreement, the dealer was paid by the Bank. It should be noted that throughout the whole process of negotiating with the dealer and selecting the beloved vehicle the Bank was not a part of this process as the Bank only becomes part of the process when these negotiations are done, and the consumer seeks funding for the asset that they have selected. We would like to place on record that you purchased the vehicle in May 2022 with 79 km on the odometer, for your ease of reference we attach hereto the warranty certificate which evinces same. Further on this from the available documents provided to us by the dealer the last recorded mileage on the vehicle was 34,514 km. You have advised that the vehicle was advertised by the dealer previously with 1515 km on the odometer. You have not provided any substantial evidence that the vehicle in the advert is the same vehicle that you had purchased. Accordingly, please provide proof of these allegations. Regarding the alleged accident in transit, the dealer confirmed that they have no record of such an accident ever taking place in transit. The dealer has gone one step further and enquired with Corné Viviers from customer care at Jaguar Land Rover South Africa (JLRSA) who confirmed that they do not have such record. When JLR Polokwane received the Jaguar SVR from the VDS delivery truck, there was also no evidence of any damage. Accordingly, please provide proof of these allegations. We have noted that you had complained about the paint on the vehicle and the dealer had fixed the paint issues out of goodwill. Please refer to the date of the invoice 23/04/2024. Again, it should be noted that there is no substantial proof that these defects occurred prior to you taking delivery of the vehicle. Regarding the new / used vehicle, the dealership advised: “As per requirement of our Absa floorplan, after the Jaguar SVR was pre-reported on 31 January 2022, we had to settle the new vehicle floorplan, Natis register it and put it on our used floorplan. Irrespective of the registration document, it was still a brand new vehicle which Mr Ramoshaba has received.” The Vehicle for all intents and purposes is a new vehicle, if you are alleging that there was a difference in value, please provide us with this. Our IContact reflects sufficient information to identify the vehicle which is the Good description, VIN and Engine number, WesBank is not required to record the colour of the vehicle. Please note that you remain the owner of the vehicle and therefore you are required to collect if from the dealership by 28 January 2025, your failure to collect the vehicle amounts to abandonment of the vehicle and is in breach of the Finance Agreement. Should you refuse to collect the vehicle, WesBank has no other option to proceed with the necessary legal action for the return of the vehicle. We include the following documents • Delivery receipt • Warranty certificate • Delivery check list • Paint repairs • Service details confirming current odometer reading Imagine receive a response like that from a financing institution instead of properly investigating the matter on hand, and it has been reported proven that the vehicle is used and it can still be proven that at a point of time it was involved in an accident. I’m just warning that the above is how Wesbank will respond to you for their fellow dealerships that they collude with. We have never missed a payment and the vehicle has one of the best insurances in the country but we are threatened with legal action if we don’t collect a vehicle that we are paying for Is that not insanity