KT
Kabelo T
1 reviews | Active since Sept 2013
11 May 2020, 18:47
I WANT TO BE HELPED IN SETTLING MY ACCOUNT
I erroneously made a mistake while making a payment towards my account on the 23rd of March 2020 and I immediately email the bank and the proof of payment so they can correct the transaction and debit my account but I have been sent from pillar to post and concern which I have been highlighting in my emails is that I wanted the issue to be resolved quickly so I can settle the account. I don't want to get to the 15th of May where I know you will add the instalment for the month to the settlement quote. SO PLEASE HELP ME OUT
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WesBank's replyOfficial
12 May 2020, 07:52Dear Kabelo T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
WesBank's reply12 May 2020, 07:52
Official
Dear Kabelo T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution