TM
Thelma M

1 reviews | Active since Jan 2015

22 Feb 2021, 16:56

I WANT MY NATIS DOCUMENTS ASAP ITS A MONTH ALREADY!!!!

I have paid up the THAT I TOOK UNDER wesbank ON THE 22ND OF JANUARY 2021 ,I SENT THE PAYMENT PROOF TO: Trifena Paulo Da Silva (Service Resolution Specialist), Andries Venter(Specialised Collections Team Leader) ,HENEKE MELINDA (Debt Review Litigation Team Leader ) Natasha Du PonT (Debt Review Litigation Agent) UNTILL TODAY I AM STILL WAITING FOT MY NATIS DOCUMENTS . the Disk for the car has expired already ,I CANNOT PAY IT.

I CONTACT THE ABOVE PEOPLE ALMOST EVERYDAY TO BE TAKEMN FROM PILAT TO POST , 3 weeks ago THAT my name is gonna be re-registered,, last week i was told the same thing, today I am getting the same thing again from wesbank !!! today HENEKE MELINDA had a Nerve of telling me that is not her problem ,WHOS PROBLEM IS THIS ,DIDNT I PAY YOU ALL YPUR ****EN MONEY?????

NOW if anything can happen to this car, or if I can get a road block on the road what am i supposed to do?????? STOP MAKING MY LIFE DIFFICULT,I DO NOT OWE YOU ANYTHING !! CAN I PLEASE MOVE ON WITH MY LIFE!!!!!!

Honestly this is pathetic and i am actually exhausted by your NO SERVICE AT ALL !!!I call you everyday regarding my documents AND IM TOLD THE SAME THING EVERYDAY!!! YOU DONT EVEN GET BACK TO ME .

TELL ME WHAT TO DO BECAUSE YOU RAN TO COLLECT THE CAR FROM ME WHEN IT WAS NOT EVEN ON ARREARS AFTER MY SON'S FUNERAL ,THAT'S HOW HATLESS YOU ARE!!!!

I WANT THIS MATTER TO BE RESOLVED ASAP !!!!!!!!! ,I WANT TO MOVE ON WITH MY LIFE !!!!!!

0
Replies (3)
TM
Thelma M's update22 Feb 2021, 18:39
Reviewer Update
This is what i meant

I WANT MY NATIS DOCUMENTS ASAP ITS A MONTH ALREADY!!!!I have paid up the CAR THAT I TOOK UNDER wesbank ON THE 22ND OF JANUARY 2021 ,
I SENT THE PAYMENT PROOF TO:
Trifena Paulo Da Silva (Service Resolution Specialist), Andries Venter(Specialised Collections Team Leader) ,HENEKE MELINDA (Debt Review Litigation Team Leader )
Natasha Du PonT (Debt Review Litigation Agent)
UNTILL TODAY I AM STILL WAITING FOR MY NATIS DOCUMENTS .
the Disk for the car has expired already ,I CANNOT PAY IT.

I Contacted THE ABOVE PEOPLE ALMOST EVERYDAY TO BE TAKEN FROM PILAR TO POST ,
I was told 3 weeks ago THAT my name is gonna be re-registered,, last week i was told the same thing, today I am getting the same thing again from wesbank !!!

today HENEKE MELINDA had a Nerve of telling me that is not her problem ,WHOSE PROBLEM IS THIS? DIDNT I PAY YOU ALL YOUR ****EN MONEY?????

NOW if anything can happen to this car, or if I can get a road block on the road what am i supposed to do??????
STOP MAKING MY LIFE DIFFICULT,I DO NOT OWE YOU ANYTHING !!
CAN I PLEASE MOVE ON WITH MY LIFE!!!!!!

Honestly this is pathetic and i am actually exhausted by your NO SERVICE AT ALL !!! I call you everyday
regarding my documents AND IM TOLD THE SAME THING EVERYDAY!!!
YOU DONT EVEN GET BACK TO ME .

TELL ME WHAT TO DO BECAUSE YOU RAN TO COLLECT THE CAR FROM ME WHEN IT WAS
NOT EVEN ON ARREARS AFTER MY SON'S FUNERAL ,THAT'S HOW HATLESS YOU ARE!!!!

I WANT THIS MATTER TO BE RESOLVED ASAP !!!!!!!!! ,I WANT TO MOVE ON WITH MY LIFE !!!!!!





WesBank
WesBank's reply23 Feb 2021, 08:29
Official
Dear Thelma

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
TM
Thelma M's update23 Feb 2021, 13:35
Reviewer Update
Here is the private reply i got from Wesbank below , i need proof to show me that they have requested those Natis documents since they said that tbey requested them 3 weeks ago, they said the same thing last week and they also said the same thing yesterday
, as per their communication.
so its like what they are saying is just a comunication that does not have any ****en proof,
i checked with my ID number on NATIS online but my ID does not show anythinf that has beed started
I havr been checking since 3 weeks ago

So can wesbank please resolve this asap
And stop taking me for a ride!!!!!

Westbank must give me a proof, thats what i want
and a formal apology for no service, no feedback and lies they already told me !!!!!




I got this reply:I DO NOT VUY THIS BULL ****!!!!!!
Good day Thelma
We have already requested your registration and now await the license office who are currently short staffed. We expect to receive the documents by the end of this week or early next week latest.
The registration has been requested under SCG2102/00059 and Andries will keep you informed.

Kind regards
Trifena Da Silva
Tel: ***
E-mail: ***