I want my logbook

Westbank may I please have my logbook. I made my request on the 9th of October and was advised I would receive it 7 - 10 days. Waited a whole month NOTHING. Past two weeks I have been making follow ups as no one from your side has bothered to call and let me know what's happening. 1st follow up spoke to Cassandra who advised that apparently my docs were processed but the courier company DSV didn't come collect. She said she would escalate. Week went by nothi again. I called spoke to Siphakazi same story. She said she would escalate and I should have my tracking number that day or day after. Nothing! Called again spoke to Cameron, call got cut. Called again spoke to Nkosinathi, same story, same empty promises. Till now no tracking number, received an email saying DSV has a problem with my address instead. How?! Have received many parcels to my address.