DN
Duran N
1 reviews | Active since Apr 2015
15 May 2015, 09:17
I overpaid my personal loan, i want the money back
Yesterday around 3PM, some rude woman named Caroline(Works at closing accounts) called me, to notify me that i have overpaid my personal loan and she needs to refund me. After she notified me of this, she wants proof of payment, but she is notifying me that the account is over paid. \Why must i give proof of payment
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WesBank's replyOfficial
15 May 2015, 13:19Hello DuranTsi@,
Thank you for raising your concerns and allowing us the opportunity to explain.
We have been in contact with you to clarify the legal obligation the bank has to adhere to when a refund needs to be processed. We await confirmation of payment to proceed with the refund and will remain in contact with you until resolved.
We trust this matter was handled to your satisfaction.
Kind regards,
WesBank
Thank you for raising your concerns and allowing us the opportunity to explain.
We have been in contact with you to clarify the legal obligation the bank has to adhere to when a refund needs to be processed. We await confirmation of payment to proceed with the refund and will remain in contact with you until resolved.
We trust this matter was handled to your satisfaction.
Kind regards,
WesBank
WesBank's reply15 May 2015, 13:19
Official
Hello DuranTsi@,
Thank you for raising your concerns and allowing us the opportunity to explain.
We have been in contact with you to clarify the legal obligation the bank has to adhere to when a refund needs to be processed. We await confirmation of payment to proceed with the refund and will remain in contact with you until resolved.
We trust this matter was handled to your satisfaction.
Kind regards,
WesBank
Thank you for raising your concerns and allowing us the opportunity to explain.
We have been in contact with you to clarify the legal obligation the bank has to adhere to when a refund needs to be processed. We await confirmation of payment to proceed with the refund and will remain in contact with you until resolved.
We trust this matter was handled to your satisfaction.
Kind regards,
WesBank