I NEED MY REFUND PLEASE!!

Item: WesBank
Rating: 1
Author: Nomawethu M

I am so disappointed in the service that I've received from Wesbank Cashpower loans lately. After settling my account in 25/11/2021 (of which they confirmed payment received), they still debited an installment from my bank account on the 15/12/2021. Now after numerous calls to the company, and forwarding proof of settlement. I still get NO RESPONSE as to when am I getting my refund back, instead I get dropped calls... This is so frustrating and disappointing!!

Helpful (0)

Replies (1)

WesBank's replyOfficial

20 Dec 2021, 09:31

Dear Nomawethu M,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply20 Dec 2021, 09:31

Official

Dear Nomawethu M,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution