1 reviews | Active since Jan 2014
I need another less emotionally driven manager to
Good day Wesbank <br> <br> I have a complaint, regarding the assistance I get from Rihanna Peck. <br> <br> Yesterday I called in to enquire regarding why Wesbank had not debited my account on the 31 August, reasons to this enquiry is because from the 1st I responded to other commitments with the knowledge that Wesbank agreed to debit my account. Since that didn't happen , I wanted to discuss this going forward that I do payments personally instead, as late debits will put me in a tight corner as now, seeing that I used part payment that was meant for Wesbank, I called to inform Wesbank of this, and that I can deposit 3000 and going further 6150 is still applicable, and I will take personal responsibility to deposit instead on the 25th till my arrears are done. Ms Peck didn't respond well, she fought and made fun of my situation and is threatening to take my vehicle I am willing to pay for. What do I do? Please assist me to talk to someone else as I feel belittled to to spoken down to and in such a hush manner and made fun of.
Thank you for bringing this matter to our attention and affording us the opportunity to address this issue comprehensively.
Your perception of our staff member's response is unfortunate however we have not found in favour of the allegations made herein. We support the position and decision taken in lieu of the apparent repeated attempts to protract the arrangements that were concluded previously but were not honoured as promised. This results in a loss of good faith, where more stringent action is in order to bring the undertaking to fruition in the foreseeable future.
With this in mind, direct contact has been made and a final arrangement has been accepted exceptionally as a gesture of goodwill. We wish to highlight that we will proceed to enforce the terms of the agreement if this arrangement is not adhered to.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address this issue comprehensively.
Your perception of our staff member's response is unfortunate however we have not found in favour of the allegations made herein. We support the position and decision taken in lieu of the apparent repeated attempts to protract the arrangements that were concluded previously but were not honoured as promised. This results in a loss of good faith, where more stringent action is in order to bring the undertaking to fruition in the foreseeable future.
With this in mind, direct contact has been made and a final arrangement has been accepted exceptionally as a gesture of goodwill. We wish to highlight that we will proceed to enforce the terms of the agreement if this arrangement is not adhered to.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank