I logged an application on 13/08

I logged an application on 13/08. I had an sms confirming my application and no further communication since, I called 2 days later and was told it was with credit department and will take 24 hours to get back to me. I waited and called back on 19/08, still with credit. No communication. They escalated and said they would call back by EOB. Nothing followed up twice after that with no further feedback. I called today they said that it was unsuccessful at the verification stage but could tell me why, they said someone would get back to me and still waiting. I got approved by MFC, with no issues within 48 hours. I thought let me try with my bank but clearly they don't care about their customer's experience or service.