I KINDLY APPEAL FOR WESBANK'S ASSITANCE

Acc No.: ***

Good day

I urgently need Wesbank's assistance to process a refund (Reference no.: 476684) much quicker than the 14 working day turnaround time as advised by the Customer Service agent this morning.

The Car Dealership I sold my car to paid a settlement amount (as at 2021/05/31) of R88,463.57 to Wesbank on 25 May 2021 which as per the attached settlement quote includes the Instalment amount of R3,243.60.

However, the instalment was still debited from my bank account and I would like a refund for the amount of R3,243.60.

I understand that there are backlogs but I appeal to Wesbank to refund me as soon as possible as I am in dire need to pay bills and attend to family matters before the end of this month. I am under severe stress and pressure and this is only adding to it all.

Please note that I never defaulted on any of my payments with Wesbank to date and would truly appreciate if Wesbank can process this refund in time for me not to default on any payments elsewhere.

Thank you kindly,