EU
Eben U

1 reviews | Active since Jun 2021

25 Jun 2021, 10:27

I just want to close my account and be Wesbank free

I have settled my account on the 10th of May 2021. I've made a request for my car's registration documents and to close the account. I've received the registration document and the car has already been transferred onto my name. Wesbank still deducted a debit order on the 1st of June. I have now also received notice of a debit order that will deducted on the 1st of July.

I have multiple reference numbers but these queries just don't get resolved. I just want to be free of Wesbank and their subpar service...it is ridiculous to think that I`m still paying Wesbank for a car that has been on my name for a while now.

The reference numbers against this query are: ***20 478519

0
Replies (1)
WesBank
WesBank's reply25 Jun 2021, 10:33
Official
Dear Eben U
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution