EV
Elske V
1 reviews | Active since Jul 2013
19 Aug 2025, 14:53
I JUST WANT THE SETTLEMENT LETTER WITH YOUR BANKING DETAILS AND MY ACCOUNT CLOSED!!!!!!!
BE AWARE! I have been struggling to get a settlement letter from Directaxis with wesbank cashpower, THEY DONT WANT YOU TO SETTLE the debt/account! Emails goes UNANSWERED, When you phone in, they just telling you that the letter has been sent to your email address- which should be "received in an hour".. we are going for 2 days now.. I JUST WANT THE SETTLEMENT LETTER WITH YOUR BANKING DETAILS AND MY ACCOUNT CLOSED!!!!!!!
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Replies (2)
WesBank's replyOfficial
19 Aug 2025, 15:06Dear Elske,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to Direct Axis for investigation and resolution. Your reference number is ***NF.
They will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to Direct Axis for investigation and resolution. Your reference number is ***NF.
They will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply19 Aug 2025, 15:06
Official
Dear Elske,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to Direct Axis for investigation and resolution. Your reference number is ***NF.
They will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to Direct Axis for investigation and resolution. Your reference number is ***NF.
They will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
EV
Elske V's updateReviewer Update
19 Aug 2025, 15:55A wonderful lady by the name of Mercia contacted me and sorted this out! Thank you so much for getting in touch!
EV
Elske V's update19 Aug 2025, 15:55
Reviewer Update
A wonderful lady by the name of Mercia contacted me and sorted this out! Thank you so much for getting in touch!