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Noahs N

1 reviews | Active since May 2020

01 Sept 2022, 15:43

I have not received the log book after years the car was paidup

wesbank has a very poor customer care. I requested the registration papers almost a year ago. they have not been delivered after I was told to deposit R350 for transfer fees as well as the delivery address. Follow ups were made trying to know what is causing the delay, after some time they requested the proof of payment again, and it sent again to *** but up until today there is nothing from wesbank.

Here is the customer number *** .

below are the banking details that I was given:

Account Name: FNB Corporate Bank Type: Current Account Bank Account Number: *** Branch Code: 255005 Reference: ID number

0
Replies (3)
WesBank
WesBank's reply01 Sept 2022, 16:16
Official
 
Dear Noahs,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.  
We will be in touch with you to resolve this matter. 

Regards, 
WesBank Service Resolution 
 
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Noahs N's update12 Sept 2022, 15:05
Reviewer Update
Hello,

I have not received any call from Wesbank, i have just tried to make a call on the provided number but there has been no answer. I have been waiting on the line for more than 10 mins now.


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Noahs N's update13 Sept 2022, 06:21
Reviewer Update
Hello,

The number is *** and ***.
Thanks