I have lost R100 of airtime just waiting for them!

I have sended an enquiry email to wesbank about the personal loan I took with them...the following day I received their responds email saying they can't help me with my requires....they give me another phone number that I must call....The Collection Department for Personal loans...when I called that line, those people on the phone transfer my call from one person to another....I have used over R100 of my airtime...They don't even bother themselves to call me back....I'm having finance problem but instead of getting help from them....they makes my situation bad...In my email I requested them to skip the next month's installment...but instead of them forwarding my call to collection department they then tell me to call collection department..... when I call collection department then they sent from the pillars to poles.....I have lost a lot of airtime just waiting on hold....