1 reviews | Active since Jun 2014
I have been ******!!
On the 11th of November 2015 someone from Wesbank called me to tell me about this Driva Protect Policy they offering (I guess my mistake was to listen to her, I should have dropped the phone ). I told her I wasn't interested and don't need the policy. To my surprise, Wesbank sent me an email notifying me about changes on my monthly installment adding the Driva Protect fee. I quickly responded and told them I have never agreed to this. They gave me a number to call, ever since then, I'm always being referred to the next consultant, I ended up with 5 numbers to call, still no one was able to help me. <br> Yesterday (1 December) my account was debited with this Driva Protect thing despite a number of emails I have sent to Wesbank telling them to cancel it!!<br> This is **************** from Wesbank!! Poor Service.<br>
Thank you for highlighting your concerns affording us the opportunity to investigate the matter. We have communicated with you concerning the policy which was activated on your account, and we can confirm that this has now been deactivated and removed from your account. We have also listened to the call recording and have addressed the agent for not following the agreed process.
We sincerely apologise for the inconvenience this has caused and trust that the matter was handled to your satisfaction.
Kind regards
WesBank
Thank you for highlighting your concerns affording us the opportunity to investigate the matter. We have communicated with you concerning the policy which was activated on your account, and we can confirm that this has now been deactivated and removed from your account. We have also listened to the call recording and have addressed the agent for not following the agreed process.
We sincerely apologise for the inconvenience this has caused and trust that the matter was handled to your satisfaction.
Kind regards
WesBank