I have been calling and emailing, all I get we have forwarded your email To to correct department and I guess that department it’s closed because I have never been contacted by them

I have been calling and emailing, all I get we have forwarded your email To to correct department and I guess that department it’s closed because I have never been contacted by them. Calls it’s a waste of airtime always very busy, every month and every day such a big company with poor communication and service.