I had an issue with an online payment which I made 22 Dec 24

I had an issue with an online payment which I made 22 Dec 24. It never reflected on my Wesbank statement. No one at first could assist. I complaint load and then a man Junior Banda called me from Wesbank and within a day he sorted it out and the amount reflects now on the Wesbank statement. He went out of his way to help me very effectively.