I don't know what to do, no service, total ignorance, unkept promises

A debit order went off from my fnb cheque to my wesbank account on 11 June 2021. I can't begin to describe my frustration, when I call wesbank consultants say sorry we don't see the debit order on the system. We cant help you sir.

My wesbank account shows it is in arrears and they keep harassing me even though I tell them I have in fact paid more than what is due.

I became agitated and begged for them to give me an email address where I can send my bank statement as proof.

I emailed the statement and received a call and email saying IT or allocations would fix the issue by 26 June 2021. Ha ha ha what a joke. The first of July is fast approaching any with my account showing it is in arrears, my credit record will now be affected.

No customer service, accountability and proper communication at Wesbank. What a mess. My advice is, avoid wesbank if you want to avoid stress in your life.

I am at a point where I can't take this anymore, I'll need to ask an attorney to assist or get help from the ombudsman.