I DO NOT owe Wesbank - you are very ***********

On the 14 October I received an email from Wesbank confirming I was incorrectly charged for facilitation fee

On the 15 October 2021 @ 08:11 ( *** ) I called to find out what’s going on and the matter was escalated

On the 18 October 2021 @ 11:15 I followed up I was told they still busy with the matter

On the 22 October 2021 @ 09:37 I Followed up and they ask me to confirm my bank details for a refund

On the 28 October 2021 @ 09:44 I followed up and was told I owe Westbank and got cut

I called again @ 09:51 and I was transferred to finance, an agent validated and put me on hold, the next thing I was transferred again, I hold for 25min and I got cut

I called again @ 10:00 and spoke to Ali who confirmed that according to the system I still owe Westbank

I do not owe Westbank anything I have a paid up letter to prove that, and I want my money be paid to my personal bank account. Judging by the service I have been receiving , I doubt if anyone will look into this and assist, I will be calling Westbank until I become a skeleton, please sort out my account because I do not owe you anything , I will provide you with any documents you need.