I am writing to express my extreme dissatisfaction with WesBank and VAP Premium Group Life

Item: WesBank
Rating: 1
Author: Lindo Z

I am writing to express my extreme dissatisfaction with WesBank and VAP Premium Group Life. Since November last year, I have been debited for a group life product, yet my attempts to contact their group life department have been completely unsuccessful. I've been hung up on, transferred to different departments, and given conflicting information, with everyone denying knowledge of such a policy, despite the deductions. This is unacceptable.

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Replies (1)

WesBank's replyOfficial

03 Mar 2026, 15:53

Dear Lindo Z ,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply03 Mar 2026, 15:53

Official

Dear Lindo Z ,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution