1 reviews | Active since Apr 2021
I AM TIRED OF BEING HARASSED!!! SCARED FOR MY LIFE!!
I am so disgusted at the way I am being handled by Wesbank after receiving my first car and congratulations from the bank to this!!!
During the easter week I received a call from a man named Salvador Mackenzie from the Wesbank ***** department. He claimed that I had **********ly obtained my vehicle and have to return it to the dealer or he can arrange for someone to fetch the car from wherever I am for it to be auctioned since I was being charged ********ly and a case is being opened against me. He told me would still go ahead and open a ******** case against me after I explained to him that I had changed Employment and I was waiting for my letter of employment and/or first payslip to send to wesbank to update my details.
I then contacted wesbank and spoke to a wonderful agent by the name of Chris who assisted me and advise me to send my updated employment information to an email I think it was service at wesbank.co.za with any other new information that I have and wait for my first debit to be taken out and then I can change my debit order account details.
Pursuant to this I received a phone call from Mr Salvador on the Thursday of the following week after Good Friday to let me know that he had opened a case against me at the Brooklyn police station and sent me the case number as well. I then contacted wesbank again and I spoke to a lady called Celeste this lady let me know that on my profile there was a note that said I should talk to Wikus. She advised and gave me the number to call to access Wikus Kruger. I then called and Wikus and he advised me that he received a note from Salvador that says that the car was **********ly obtained at which point Wikus advised me that he can organise for repossessors to come and fetch the car where I was or I can take the car to the dealership or he can talk to his manager and if I want to keep the car then I would have to settle the amount, at which point I told that Wikus that it would not make sense because I asked for finance from the bank and would only be able to pay for the vehicle at a higher rate to close off the account quicker.
In between these calls I called the dealership who are not aware of this arrangement and still are not aware what the issue is. The finance manager advised that she contacted Wesbank as well and the finance department at wesbank was not aware of any dealings except waiting for the first installment which is due at the end of this month April 2021.
I haven't received any communication from wesbank or Wikus during the course of last week. I haven't received anything from legal and Salvador claimed that the bank would issue a cancellation letter so that I can bring back the car since I obtain it **********ly. On the 9th of April I received an SMS from Salvador claiming that my that the ******** case was transferred from Brooklyn to Sunnyside and I should contact the station as it's under a Sgt Mokgotho. I didn't respond to this message and just went about my weekend and on the 12th of April I received a phone call from this Dt Mokgotho to inform me that a case has been laid against me from the investigators at Wesbank and that I need to return the vehicle and bring it to the Sunnyside police station the following day on the 13th of April so that he can close the case and the car can be taken back to wesbank. So my question is that who do I listen to who is correct because no one is telling me anything??!!!! With the pandemic many ****s have arisen and I am not willing to be a victim!! I'm constantly worried that my vehicle will be taken without proper documents that follow. I haven't received any response or anything from Wesbank via email via SMS to say that the agreement been has cancelled except for the constant sms or calling from Salvador. What's going on, what is the real story here?!! It feels like I'm being harassed by this person who works for the nank since he has gone to my former workplace to go and research if I still work there he claims that he's got forensic evidence from my current bank that I **********ly gave the dealership information to obtain the car so I'm asking wesbank if indeed a case of ***** has been brought against me what are the correct procedures because I do not understand what's going on at this point?! I am even scared for my life when driving by myself.
I have spoken again to the dealership and they still have no clue (they arranged my finance) what's going on and my next step now is to seek legal advice and also open a case of harassment. I'm not receiving any joy from anyone that I talk to in terms of the call centre or even the Salvador guy or Wikus. This is very frustrating!! Is this because I am young black female?!
I've been treated like the most wanted ******** in our Democratic Republic of South Africa for a car that I made contractual agreements with a large deposit in good faith plus emails, SMS and phone calls from the bank congratulating the new car approval. Two weeks later South African Police Service Sunnyside Station call to inform of a ***** case and car theft against me.??? "Call"??? No warrents? No paper work? I signed half of my life on those papers, i really can't trust this is legit. The bank insists everything is ok on their side yet I have employees of the same bank harassing me every other demanding I drop-off the car to drop the charges against me.
Major Concerns:
1. If all this is true, why doesn't the dealership know of this, cause they heard this from me.
2. How possible is it that even headquarters has no record or any clue of all these allegations.
3. After I took my low income to buy my first vehicle should trust the phone calls with no authentication process and believe it's from a bank.
4. In the same trusting manner I should take the car to a detective who has no cancellation documents, repossession documents all with the dealership and dealership finance still insisting they have no idea what all of this is cause on their side they are just waiting for first installment.
5. I, who sat at the dealership signing contracts and agreements of all sorts should believe and/or agree to give a stranger a vehicle I paid with no proof presented to me, and claims of a cancellation in progress which they will give after I deliver the car.
Where is management? Ceo? Data capturer? Risk assessor? Human resources? Someone?
I hope this you trying to play games because this is not funny. ***** is serious. This is my life's work your gambling with. This is psychologically terrifying.
I am highly disgusted at the way my complaint has been handled.
I've been treated like the most wanted ******** in our Democratic Republic of South Africa for a car that I made contractual agreements with a large deposit in good faith plus emails, SMS and phone calls from the bank congratulating the new car approval. Two weeks later South African Police Service Sunnyside Station call to inform of a ***** case and car theft against me.??? "Call"??? No warrents? No paper work? I signed half of my life on those papers, i really can't trust this is legit. The bank insists everything is ok on their side yet I have employees of the same bank harassing me every other demanding I drop-off the car to drop the charges against me.
Major Concerns:
1. If all this is true, why doesn't the dealership know of this, cause they heard this from me.
2. How possible is it that even headquarters has no record or any clue of all these allegations.
3. After I took my low income to buy my first vehicle should trust the phone calls with no authentication process and believe it's from a bank.
4. In the same trusting manner I should take the car to a detective who has no cancellation documents, repossession documents all with the dealership and dealership finance still insisting they have no idea what all of this is cause on their side they are just waiting for first installment.
5. I, who sat at the dealership signing contracts and agreements of all sorts should believe and/or agree to give a stranger a vehicle I paid with no proof presented to me, and claims of a cancellation in progress which they will give after I deliver the car.
Where is management? Ceo? Data capturer? Risk assessor? Human resources? Someone?
I hope this you trying to play games because this is not funny. ***** is serious. This is my life's work your gambling with. This is psychologically terrifying.
I am highly disgusted at the way my complaint has been handled.