1 reviews | Active since Jul 2010
I am loosing out on a car because of FNB
I app**** for Finance first thing yesterday morning online, I got a message to say I will receive a call. 3 hours later I had not received anything, I called in and I was told to send my documents, I sent the documents and got no feedback. This morning at 10am I called and I was told that my application has been allocated a marketer and he will call me, I decided to get the number and call them myself, and then he tells me that I will get a call from him in 2 hours???? He tells me that he had an influx of applications to work with. Such a big brand is unable to deal with the demands of their clients??? Once again I am relying on FNB to promptly sort out finance and they take their time which is resulting in me being close to loosing the deal. This is frustrating. <div><br></div><div><em>(Supplier name changed from First National Bank to Wesbank by Hellopeter.com)</em></div>
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Direct contact has been made by a representative from WesBank Private Finance with contact details provided who has personally facilitated the success of the transaction.
We trust that this is in order and assure you of our best intentions at all times.
Regards,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Direct contact has been made by a representative from WesBank Private Finance with contact details provided who has personally facilitated the success of the transaction.
We trust that this is in order and assure you of our best intentions at all times.
Regards,
WesBank