Humiliating

I am utterly disappointed in the service received from Wesbank. A field agent removed my vehicle from my possession telling me i have no rights and he has to take my vehicle. I am in arrears for 3 months due to me being unemployed for the past 6 months.I fail to understand why i did not receive a 10 day demand letter (section 129). An agent just rocked up with 3 individuals to collect my car in the presence of family and friends. This is not only humiliating but also shows no respect or dignity towards customers. I do understand that as a business individuals need to stick to their contractual agreement however i feel for arrears of 2-3 months this could have been resolved in a better manner. One last point i would like to make is that just like many people out there i unfortunately was ******** enough to surrender my car to a field agent where as i should have waited for a court order so people please note you do not hand over your car unless it is a authorized sheriff of the court.