HOW WE HELP YOU ??? What a joke

I app**** for vehicle finance from my bank of over 20 years, I received the sms/email someone will call you back within 6 hours, been a week now, no call. on calling FNB call centre I was asked did you send your FICA docs, I advised I didn't know I had to, nothing on the online application advised it was required. also you are my bank, don't you have. I was advised nobody can help without docs and the phone was put down. having banked with FNB for years I thought I would be helped quickly but have come to realise FNB cares more about the potential customers and once you are a customer who gives a damn. the same thing happened with my home loan, still waiting for someone to call me back on calling the call centre the manager asked why couldn't I follow up. don't worry got the loan from Nedbank and as they promised received the go ahead within a day. I have two other banks call me back to check on my vehicle finance, still waiting for my bank.<br> <br> How can we help you ???? tell me how quickly I can move my account. <div><br></div><div>(Supplier name changed from First National Bank to Wesbank by hellopeter.com)</div>