dD
duncanmwaugh D
1 reviews | Active since Apr 2011
03 Dec 2015, 10:45
How do these people breath on their own?
Between my wife and I, we were messed around for over two hours on Monday by Wesbank. All we were trying to do was to pay them a little in excess of R21 000.00 to settle out sons account. We eventually succeeded. But, my account was subsequently debited for the monthly payment amount I had agreed to. I have now been at an FNB branch for an hour, whilst an unfortunate FNB consultant has been messed around in much the same manner, trying to reverse the ******* debit order. Each time I have to deal with any division of FNB, I become more convinced to close my accounts with them.
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WesBank's replyOfficial
04 Dec 2015, 10:28Hello Waugh,
Thank you for your concerns highlighted affording us the opportunity to intervene.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
Thank you for your concerns highlighted affording us the opportunity to intervene.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
WesBank's reply04 Dec 2015, 10:28
Official
Hello Waugh,
Thank you for your concerns highlighted affording us the opportunity to intervene.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
Thank you for your concerns highlighted affording us the opportunity to intervene.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.