How can you help yourselves? THE WORST BANK EVER!

I joined FNB because it insinuated that it was a bank that cares about its customer base (na?ve of me to believe that of South African banks, ! know). I subsequently took up car financing with them and paid my instalment regularly until such time that I decided to quit my job which was literally killing me. I then called FNB to inform them of this fact and made a payment arrangement to pay off any arrears i had with them, together with my instalment, over 4 months. I was informed that I could pay this amount before my deduction date and everything would be fine and I have been making my payments. <br> <br> I have suddenly been receiving calls from FNBs consultants suddenly telling me i have not been paying my instalment and I am being charged a large amount of interest because I pay earlier than my instalment date. After informing them that they had said I could pay in advance and it would cover the arrears and instalment, all they did was keep rattling on about \policy"and offered me a flimsy apology. No one has sought to rectify the error nor called me back.<br> <br> This is not the first time and"