DN
Dumisile N

1 reviews | Active since Mar 2018

14 Nov 2018, 09:27

Horrified with the Wesbank Legal department service- Account up to date and they still want to reposes my car

Im really upset with Wesbank and how they treat their customers , i was in financial constraints and they didn't want to make any arrangements with me. I have paif ull arrears on my account and bought it up to date and they still continuing with legal action. Apparently there was a court order in place and WESBANK did not send any communication that my account is handed over or summon me with the documents. Now my account is up to date they are still insisting to uplift vehicle or pay full amount with legal fees (R142 000). Where is the fairness here ,Wesbank cancelled contract with me. Why???I am disgusted with how Wesbank manages their customers and their service especially the legal department. Thato failed to assist and make arrangement from last year no Josephine doesn't want to assist. I wouldn't advise anyone to take a vehicle finance with Wesbank. Im being treated bad and threatened but my account is up to date.

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Replies (1)
WesBank
WesBank's reply14 Nov 2018, 10:02
Official
Dear Dumisile N,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.

Your reference number is CRS852AD.

Regards,

Patience Ramanugu

WesBank Service Resolution