Horrific treatment

I'm very disappointed in the way Feedback treat it so called customers. 1.They are so quick to give finance 2.When it comes to statements and communication especially when you have paid the car off only left with interest they totally ignore your existence. 3.I lost my job I have effortlessly tried to speak to them.. whenever I called my Finance person was not around.Sent them emails to make arrangements and fax and no response whatsoever to what's the way forward. 4.Fast forward..the car was taken yesterday and the treatment was horrific...I was treated like a ***** in front of my kids...I offered to give them keys and later attend to paper work as I didn't want my kids experiencing such treatment...I explained everything to them..anyway they ask if we can go to the Sheriff's office SASS to get documents before they take it. 5.Another horror...After waiting for almost an hour..Jeremy came out...asked for my name..I said confirm all details and that's what John previously said to me when I tried to get hold of him for handover which he said he can't assist me since he can't confirm my details.Anyway Jeremy then threw me with the papers and went straight for the key..I held on to the key and asked him to organise or wait for me to organise transport (even asked to use a phone for Uber as my phone was flat)for the kids as my kids were already screaming from fear at the way they were handling the situation.He refused. 6.Jeremy started packing all my belongings in a black back himself..i kept asking home to stop as he was mixing everything...He took my purse,ID ,Bank Cards, House Keys Money in it..My kids' school Birth Certificates to name a few..Which to my Understanding were apparently loaded in the bakkie I got offered by J.Mathapo... I checked at the back and asked J.M where my belongings are..he said Jeremy locked up in his office and I will only get them back tomorrow.I had to spend a night at a friend's place..no money, no ID no Cards..Kids homework not done..Kid can't go to school all documents taken by Jeremy. 6.Wesbank why didn't I get any communication/statements from you since last year regarding my account or arrangement? 7.I heard that this is how you treat customers that are almost done with their accounts but I never thought to such an extent...To date..I paid R86 000 and this is the treatment I get. 7.Jeremy is most arrogant person that even finds joy from screaming kids.