MM
Mpho M

1 reviews | Active since Mar 2017

16 Nov 2022, 06:17

Horrible vehicle finance company

I have been unemployed for over 2 years but made an arrangement to pay and I am paying, but wesbank keep letting people harras me everyday. Yesterday and last week I was called by a very rude consultant and advised her to call me back around 4pm because I couodnt be on phone she dropped phone on me she then did the same thing again. I want to obviously hear why I deserve this harassment from Wesbank but I never get a call back at the right time.

Two months ago I was verbally and physically abused by a guy who said they were event by Wesbank to take my vehicle in the streets. My son was ao traumatized as the man came forcefully to me and telling to give him the car in the middle of a mall. I had to get in and drive off and they chaced me imagine if I had an accident with a child. Wesbank is the worst place to take finance for your vehicles. Rather buy cars cash and also on second hand because it's safer that way, I almost died with ny son I will never again ever use this services after using them from 2008.

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Replies (1)
WesBank
WesBank's reply16 Nov 2022, 07:36
Official
 Dear Mpho Mhlaba,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution