Horrible, terrible attitude service

It was 23 September 2020 when my sister called me and told me she received a call from Bandile who works wesbank. He told her he is sending people to take a car as the bank want their car. I asked my sister to give me the number of Bandile then I can call him to make some arrangements for the arrears. When I call that Bandile first thing I noticed about him. he is very rude and arrogant. I told him as the arrears are 17268 I will be able to pay R12 000. Then the rest we will arrange how I paid as I’m taking over for my sister installment. I did that payment. Instead to pay that 12k I paid 14k.

The balance was R3268. Then we do agreement with Bandile for that 3268. It will be divided by 6 month. Which is R500 will be included to the monthly installment. As the installment is R4500 now I will pay R5000 for 6 month.

Before end of October my sister get a call from thandi from wesbank she told her the balance of R3268 will have additional because she didn’t do arrangement how she would like to pay it.

My sister told Thandi I’m the person who did arrangements with Bandile as I’m the one who help her to pay her car. I called that Bandile on the 12 November to asked him why after we did all arrangements for the balance of 3k but on their system still shows it was not done.

And the arrears still continue he give me a bad attitude. This boy he act like wesbank is his company. How many people did they have this terrible attitude from this boy. First he don’t do wesbank clients a favor. Because those people they paid their money. What I need that arrears are added after I did some arrangements and paid that R14000 i need it to be removed because is not my fault that wesbank hire *********** employees. If Bandile didn’t do his job. As on my side I know all arrangements are done. That’s why I paid as according to our agreement.

If is not removed I will make sure the world knows wesbank is money make ******** by ********** people. I will publishing it all via social media and network. And also report to ombudsman because now this is *****. May be Im not the first person who experience this rudeness boy ********** them. just because people they keep be on silent. Me never . I want justice on that installment.