Horrible service, such a disgrace for a big company like you.

I have been following up regarding my facilitation fees that were wrongly charged.

I am complaining to Hello Peter for the second time, for the same problem, Ombudsman and the media must know how pathetic is your service ,You guys are so pathetic its not even funny.

I Have been calling Maria from Legal on her direct line 6th attempts today, I was put on hold and then the call cut,

I called your customer care 4th attempts today and then I get transferred to legal department but as soon as I get transferred there is an error message saying “ an error occurred while I was being transferred” then the call gets cut.

If Maria is so busy why is she not calling me back to provide me with feedback because she is not reachable, calling back clients will not kill or cause harm to anyone – if you your lines are busy be responsible and call back your clients.

I have been following up on my Refund since from the 18th of October 2021 & I do not get a clear answer as to what’s going on. I want my refund, you mistakenly charged me for facilitation fees so refund me because I do not owe you anything.