NM
Nontokozo M
1 reviews | Active since Mar 2017
28 Jul 2020, 10:57
Horrible service from Wesbank call Centre
I have been trying to call Wesbank for a few days now to enquire about why car installment varies when I'm on a fixed interest contract. I keep being told to hold on then I get rerouted to the menu options. This is unacceptable and completely disrespectful, I've been financed by Wesbank for all my cars. I don't expect such poor service!
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WesBank's replyOfficial
28 Jul 2020, 11:19Dear Nontokozo M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply28 Jul 2020, 11:19
Official
Dear Nontokozo M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution