Horrible Service from Wesbank

I requested a Border letter to go on a Business Trip for 3 Days. I requested the form last week and waited and only got a response yesterday, the day i returned from my Business Trip that i would need to make a payment as the car is new and the first payment has not gone off. This is ridiculous. I made a deposit of R100000 for the vehicle before i took ownership and you won't give me a Border Letter because you haven't received payment? I have been a loyal customer of Westbank for 6 years and to be treated this way is ridiculous and if this is how you do business then i will not continue doing business with you.