Horrible service from wesbank

good afternoon i have been struggling for a week now to get a refund (double payment) after mailing forever i decided to make use of the call center. i phone put in my detail and requested toe get to speak to an agent. the call was made 16:15 and the number was ********** i spoke to theresa or somebody - this is the most highly irate and bad manners person i have ever spoken to. when i requested to be transfered she raised her voice and dropped the call? is this how wesbank deals with their clients? i would like this matter to be dealt with and i would like this person to phone me and apologize.

this is the WORST service ever received in my entire life!