horrible service from wesbank

worst service I have received in my life,my father lost his job I'm helping him pay his car he called vwfs they are a division of wesbank they told him they will stop the debit order `and I will make an eft payment made the payment 25 august 2020 they still have not allocated it and on top of that they debited my fathers account now he is struggling to get a refund they telling him abot 5 to 10 days my father banks with fnb and wesbank is a division of FNB he does not get a salary anymore now he must wait for 10 days and its not a R 1000.00 they debited R 5600.00 which is a lot of money for an elderly man that does not work anymore very disappointed in there agents as well giving my father and me attitude knowing that they will get paid without any problem at the end of the month meanwhile my father does not know what his going to eat