AM
Anna M

1 reviews | Active since Jun 2019

20 Feb 2024, 11:47

Horrible Service

I’ve been trying to get hold of these guys for my car finance which I should finalise and collect, but there is no answer nor service from their end tried calling and wasting my resources with no avail, my car is at the dealers and I can’t collect it because of this horrible service.

I was given a name to contact but the lady doesn’t bother to talk she hangs up the phone on my ears this is honestly exhausting for a bank which you should trust but they turn and do funny things when it comes to helping us, pathetic honestly.

0
Replies (1)
WesBank
WesBank's reply20 Feb 2024, 12:04
Official
Dear Anna Makhanya.

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution