Horrible service

I app**** for private finance for a vehicle that I’m purchasing and was approved for the amount but however for the last 4 weeks ive been battling to finalize the application process . The consultant, Mr. Patrick Walker, takes roughly a whole week to reply on any of my mails. He just doesnt get the job done and no one is helping me. Ive sent him mail after mail with no solution. Its as if they just dont care. I have never had such a bad service at any company as I had with wesbank and I am considering to move from FNB to another bank after this even though ive been a loyal client for more than 20 years now. I actually cant complain about the serivce because there is no service! #horribleservice