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thabo L

1 reviews | Active since Jun 2022

23 Jun 2024, 06:58

Horrible Experience from WesBank Financial Service.

A *****ulent company. I am disgusted by the customer service of WesBank Financial Services. I will never recommend anyone to make use of their Finance options when they are Financing a vehicle especially the first time buyers. If you want to save yourself from a pill of headaches then look elsewhere.

They force you to take a Comprehensive Insurance when you are financing a BALLOON PAYMENT?? This is awful. When you get a chance to cancel it, they send a confirmation letter that they cancelled the insurance but they still deduct the same amount. This is a total **** and when you call them then they don’t answer and when you send emails, they don’t reply.

I was assisted by Nicolene Rivas. Their customer support/service is horrible. How can they treat customers like this?? I am disappointed in them.

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Replies (1)
WesBank
WesBank's reply24 Jun 2024, 07:51
Official
Dear Thabo,
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution