Horrible Customer Service - Issue still not resolved after 2 Weeks.

As a client of Wesbank get ready to be a victim of their inefficient internal processes. Your query will be pushed around back and forth between their department. Each time, you have to wait for an ETA of 72 hours for them to realise that your query needs to go back to the first department you called. Ultimately, I called them more than almost for most 20 times waited for almost 2 weeks, and had to go through multiple call centre agents. Each time I called I had to endure being transferred to a different person. AND MY REFUND IS STILL NOT Paid. Money that was reserved for tuition fees!!!!!! None of their agents take accountability and responsibility to solve the matter. It's just a push to the net person. You will explain yourself over and over again .

As sson as they drop the call, the matter is forgotten. You will have to call again and start the process all over.