sZ
sithembile Z
1 reviews | Active since Dec 2019
29 Sept 2020, 10:21
Horrible customer service.
worst customer service ever!!!! they never answer their phones. I have been trying to change my debit order date since May this year. I changed it on the website, it reflects but come the 25th they don't debit my account, and when I log back in again it all of a sudden reflects my old debit order dates. I have been trying to reach them since May. they don't even bother to call back.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
29 Sept 2020, 17:32Dear sithembile Z
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply29 Sept 2020, 17:32
Official
Dear sithembile Z
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
sZ
sithembile Z's updateReviewer Update
03 Oct 2020, 11:04I still haven’t received the phone call that I was promised from wesbank ? You promised to give me a call on Friday at 12:15
sZ
sithembile Z's update03 Oct 2020, 11:04
Reviewer Update
I still haven’t received the phone call that I was promised from wesbank ? You promised to give me a call on Friday at 12:15