Horrible Customer Service!!

So I have financed all my vehicles with Wesbank in the past due to my entire portfolio being with FNB and the whole private clients thing.

1. Got a great deal on a new BMW and immediately phoned Wesbank on a Friday morning to arrange financing. 2. Spoke to a guy who said the dealership must do this for me and he can't help me (got the recording as proof). 3. Nevertheless I sent Wesbank an email with all the financing details. 4. Monday morning the dealership's F&I came back to me confirming that my financing has been approved with BMW Financial Services. 5. Collected my new car on Tuesday morning all wrapped in a nice blue ribbon. Still haven't heard anything from Wesbank at this point. 6. Wednesday morning (almost a week after I phoned them) I get an email from Wesbank confirming my financing has been approved. At a great interest rate if I may add, much better than BMW Financial Services. 7. Pitty that nobody cared in assisting me so I will be sticking with BMW Financial Services as it is to much admin to move over to Wesbank now.

This whole experience just left a bad taste in my mouth as my entire portfolio has now been split up.